Delete Your Account

Request Account Deletion

You can request deletion of your Bell+ account and associated server-side data at any time. Account sign-in is optional; you can continue using core schedule features without an account.

What to Include

To help us find the right account and protect it from unauthorized deletion, please include:

1. The email address associated with your Bell+ account, if one is available.
2. If you use Sign in with Apple, the email address Apple provided to Bell+, including an Apple private relay address if applicable.
3. A clear statement that you want your Bell+ account and server-side data deleted.

Please do not send passwords, Apple ID passwords, payment information, or other sensitive information.

What Happens Next

1. We review the request and may ask for information necessary to verify that you control the account.
2. After verification, we delete the Bell+ account and the server-side records associated with it where deletion is technically and legally possible.
3. We will reply to the email address used for the request when the deletion process is complete or if we need more information.

Data Included in the Request

A completed deletion request may include account profile and authentication records, account-linked entitlements and reward records, notification-routing data, and support or bug-report records associated with your account, subject to the limits below.

We may retain limited information where necessary to comply with law, resolve disputes, prevent fraud or abuse, enforce our terms, protect the service, or maintain security records. Any retained information will not be used to restore your deleted Bell+ account.

Data Stored on Your Device

Deleting a Bell+ account does not automatically remove data stored locally on your iPhone, iPad, Apple Watch, or widgets. To remove local Bell+ data from a device, delete the Bell+ app from that device. Device backups and Apple-managed data are subject to Apple’s settings and policies.

Subscriptions and Purchases

Deleting your Bell+ account does not cancel an active Bell+ Max subscription or change App Store purchases. You must manage or cancel subscriptions through your Apple Account subscription settings. Apple handles App Store billing, cancellation, and refund requests under its own rules.

Requests for Children

A parent or guardian may request deletion of a child’s Bell+ account and associated data by emailing bell@ahmad-mahrous.com. Please identify the account and your relationship to the child so we can process the request safely.

Questions

If you have a question about the deletion process or the data Bell+ handles, contact bell@ahmad-mahrous.com. You can also review the Bell+ Privacy Policy.